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• Define the skills required to be an effective manager.
• Discuss how an organization’s culture affects its response to its external environment.
• Summarize the processes by which decisions are made in organizations.
• Describe how strategic planning should be integrated with tactical and operational planning.
• Identify actions managers can take to manage with the environment in mind.
• Examine ways in which cultural differences across countries influence management.
• Explain how managers of large companies can foster entrepreneurship.
• Analyze how differentiation and integration influence an organization’s structure.
• Highlight strategies and dynamic organizational concepts that can improve an organization’s responsiveness.
• Summarize how unions and labor laws influence human resources management.
• Detail how changes in the U.S. workforce make diversity a critical organizational and managerial issue.
• Illustrate key behaviors that will make you a better leader, and identify when the situation calls for them.
• Discuss ways in which people’s individual needs affect their behavior on the job.
• Distinguish the new team environment compared to that of traditional work groups.
• Identify ways to become a better “sender” and “receiver” of information.
• Describe the basic types of financial statements and financial ratios used as controls.
• Explain the key strategies to manage technology for competitive advantage.
• List the approaches which are commonly used to manage change within an organization.